Client charter amendment after meeting effective client charter review in June 2009.
| 
 SERVICES 
 | 
 DURATION 
 | 
| 
  Simultaneous processing for Sell Then Build concept (JKB) 
 | 
 142 day 
 | 
| 
  Simultaneous processing for Build Then Sell concept (BKJ), Impar Tinggi Project and 
Foreign Investment as well as government projects.  | 
 92 day 
 | 
| 
  Process and provide Planning Permission Review 
 | 
 14 day 
 | 
| 
  Process and provide Development Review 
 | 
 14 day 
 | 
| 
  Process and decide on the A Category applications (Single House) 
 | 
 30 day 
 | 
| 
  Process and decide on the B Category applications (Houses other than Single House) 
 | 
 30 day 
 | 
| 
  Process and decide on the C Category applications (Industry) 
 | 
 30 day 
 | 
| 
  Process and decide on the D Category applications :- 
   a)  House Renovation 
  b)  Exclude House Renovation 
 | 
 4 day 
30 day 
 | 
| 
  Process and decide on the Building Temporary Permit  
 | 
 30 day 
 | 
| 
  Provide service and produce tax bill 
 | 
 2 times a year 
(15 January and 
15 July every year) 
 | 
| 
  Process and decide on the MPAG building rental applications 
 | 
 30 day 
 | 
| 
  Process and decide on the licence applications 
 | 
 14 day 
 | 
| 
  Process and decide on the temporary licence applications 
 | 
 4 day 
 | 
| 
  Provide rubbish collection service in town area 
 | 
 everyday 
 | 
| 
  Provide rubbish collection service in housing and rural  
 | 
 3 times a week 
 | 
| 
  Process and decide on engineering plan approval applications 
 | 
 21 day 
 | 
| 
  Process and decide onMemproses dan membuat keputusan permohonan  
kelulusan Pelan Landskap  | 
 21 day 
 | 
| 
  Process Payment 
 | 
 10 day 
 | 
| 
  Give public complaint feedback 
 | 
 2 day 
 | 
| 
  Public complaint acceptance declaration 
 | 
 1 day 
 | 
| 
 | 

